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新宿
FLIPPER'S PARTNER
Meet the People Behind Flippers!
From our store associates who interact with customers to our product development team, international division, and our contracted poultry farm, “Take-kei Farm.”
We interviewed them to find out what matters most to them.
自由が丘
渋谷
梅田
SHINJUKU
On my first day on the job, I was overwhelmed by how busy the restaurant was and the fast pace of work. The place was bustling with international customers, and I was surprised to hear English and various other languages being spoken all around me. Above all, I was impressed by how the staff kept checking in with one another and worked together as a team even in the midst of the hustle and bustle. I’m determined to do my best so that I can quickly become a valuable member of this team.
INTERVIEW
02
SHIBUYA
INTERVIEW
01
I’m not very good at English myself, but we have many international customers visiting our Shibuya store. As I actively communicated with them using translation tools, some customers even told me, “I went to the Umeda store yesterday!”—sharing that they had visited Flippers twice during their trip to Japan. I’m also very happy that, through Flippers, I was able to share moments of joy with our international customers, such as exchanging high-fives with them as they left. I feel that over the past 10 years, we’ve grown into a brand that’s loved not only by Japanese customers but also by customers from overseas.
吉祥寺
JIYUGAOKA
INTERVIEW
03
I’m in my first year as a new graduate. Every day, I focus on ensuring that our products—from the fluffiness of our soufflé pancakes to the balance of our plating—are consistently delivered to customers at the same high quality. The moments that bring me joy at work stem from the connections I make with my coworkers and customers. Through my interactions with the many people I’ve met here, relationships of trust have developed, and the numerous moments when I feel I belong here are what make my work rewarding.
下北沢
KICHIJOJI
INTERVIEW
05
Our Kichijoji store, beloved by the local community, welcomes many families on weekends and holidays, making it the perfect place to relax and spend quality time with your loved ones. Our team is full of energy and always smiling, so if you’re in the area, please stop by our Kichijoji store and enjoy our soufflé pancakes.
SHIMOKITAZAWA
INTERVIEW
04
The Flippers Shimokitazawa store was our very first location. Thanks to the support of so many customers—from locals to visitors from abroad, young and old, men and women alike—we’ve been able to celebrate our 10th anniversary. We hope to continue being a place that adds a touch of color to the memories of every customer who visits our Shimokitazawa store. We hope to remain a store that continues to be loved by our customers and welcomes many visitors for the next 10 years as well.
UMEDA
INTERVIEW
06
What I love most about my coworkers at the Umeda store is how friendly they are. Everyone gets along really well, and with our store’s goal of being “a place where customers want to come back,” all of our staff members strive to create a warm and welcoming atmosphere. If you’re ever in the Kansai region, please stop by the Umeda store to enjoy our delicious pancakes and experience our cozy, homey atmosphere.
シンガポール
香港
台湾
HONGKONG
INTERVIEW
08
I am truly grateful for the support of everyone on the team. The encouragement and words of praise I receive from our customers are my greatest source of motivation. With gratitude on our 10th anniversary.
TAIWAN
INTERVIEW
07
We hope that our guests will experience our heartfelt service and delicious food, and that our team members will find a sense of accomplishment in their work.
韓国
エリアマネージャー
商品開発
SINGAPORE
INTERVIEW
09
What I hope to achieve with Flippers in the future is to share the deliciousness and joy of our pancakes with as many people as possible throughout Singapore, and to create sweet, happy moments for them to enjoy with friends and family.
KOREA
INTERVIEW
10
No matter how busy we get, we’ll never forget the importance of hospitality, and we want to make this a wonderful place where guests feel, “I’m so glad I came here. I’d love to come back!”
Area Manager
INTERVIEW
13
We are delighted to see our customers’ smiles the moment they take a bite, and our entire staff works hard every day to improve the quality of our products and services so we can continue to bring those smiles to their faces. As a brand that delivers moments of happiness and inspiration across generations and borders through the finest dishes, we will continue to grow!
Product Development
INTERVIEW
12
From planning products that incorporate seasonal elements and trends to carefully selecting ingredients and refining flavors, textures, and presentation, we work every day to develop menus that surprise and delight our customers. This 10th anniversary marks a new beginning for Flippers! While honoring our brand’s history, we will continue to take on new challenges. Together with our team, we want to keep creating dishes that leave a lasting impression on our customers and are cherished for years to come.
VC
海外事業部
竹鶏
Visual
Coordinator
INTERVIEW
14
We plan and coordinate all visual elements that customers see, including product photography, posters, and in-store displays. Flippers is loved around the world. We will continue to create wonderful spaces so that Flippers remains a “heartwarming” place where customers can enjoy delicious food, cute designs, and a relaxing atmosphere.
Overseas Business Division
INTERVIEW
11
While building relationships of trust with partners around the world, we are responsible for everything from launching new stores to product development and brand building. Our mission is to serve as a bridge that delivers deliciousness and joy to the world, while cherishing the unique charm of each country and region. Moving forward, we will continue to join forces with our global partners to bring our signature fluffy soufflé pancakes to even more countries and regions, and to nurture a brand that will be loved worldwide as we look toward the next decade.
Contract Poultry Farm
“Take-Kei Farm”
INTERVIEW
15
Congratulations on your 10th anniversary! We at Takekei Farm are delighted that the eggs we’ve always taken such care to raise are being used to create such wonderful dishes at Flippers. We look forward to a long and continued partnership!
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